UnBox Audio respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide when using our website, http://www.unboxaudio.in ("Website"). By using our Website, you agree to the practices described in this policy.

Information We Collect

We may collect the following types of information when you use our Website:

1. Personal Information

Name, email address, phone number, and billing/shipping address provided during account registration or order placement.

UnBox Audio uses secure third-party payment gateways to process payments. We do not store or have access to your credit card information. The payment gateways we partner with adhere to strict security standards, such as PCI-DSS compliance, to ensure your payment details remain secure. For more information, please refer to the privacy policy of the respective payment gateway.

2. Non-Personal Information

·       IP address, browser type, operating system, and browsing behavior on the Website.

·       Cookies and similar technologies to improve user experience and analyze Website performance.

Children's Privacy

Our services are not intended for, and we do not knowingly collect personal information from, individuals under 18 years of age. As per our Terms and Conditions, customers must be at least 18 years old or have parental/guardian consent to use our website and make purchases. If we become aware that we have inadvertently collected personal information from a minor without proper consent, we will take steps to delete that information as soon as possible. Parents or guardians who believe we may have collected information from a minor should contact us immediately at connect@unboxaudio.in .

How We Use Your Information

We use the information collected for the following purposes:

1. Order Fulfillment

To process and deliver your orders, manage payments, and provide customer support.

2. Communication

To send order confirmations, shipping updates, and promotional offers (if consented to).

3. Website Improvement

To analyze user behavior, improve our Website's functionality, and ensure a seamless shopping experience.

4. Legal Compliance

To comply with legal obligations, prevent fraud, and enforce our Terms and Conditions.

Marketing Communications and Consent

By providing your email address and contact information during registration or checkout, you consent to receive promotional offers, product updates, newsletters, and other marketing communications from UnBox Audio. We respect your communication preferences and provide easy opt-out options:

·       Click the "Unsubscribe" link at the bottom of any marketing email

·       Update your communication preferences in your account settings

·       Contact us directly at connect@unboxaudio.in to opt out

Please note that even if you opt out of marketing communications, we will still send you transactional emails related to your orders, account security, and essential service updates. Marketing opt-out requests are processed within 48-72 hours.

Sharing of Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

1. Service Providers

With logistics providers, payment processors, and other third-party services necessary to complete your transactions.

2. Legal Requirements

To comply with legal obligations, respond to lawful requests, or protect our legal rights.

3. Business Transfers

In the event of a merger, acquisition, or sale of business assets, your information may be transferred to the relevant third party.

Data Security

We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Breach Notification

UnBox Audio takes data security seriously and has implemented appropriate safeguards to protect your personal information. In the unlikely event of a data breach that may compromise your personal information, we are committed to transparency and prompt action. We will notify all affected users within 72 hours of becoming aware of the breach via email to the address on file. The notification will include:

·       The nature of the breach and type of information affected

·       Recommended protective measures you should take

·       Steps we are taking to address the breach and prevent future incidents

·       Contact information for further questions or assistance

Cookies and Tracking Technologies

Our Website uses cookies to enhance user experience and gather analytics. By using our Website, you consent to the use of cookies. You may disable cookies in your browser settings; however, doing so may limit certain features of the Website.

Data Retention Periods

We retain different types of information for varying periods based on legal requirements and business needs:

Order Information: Retained for 7 years to comply with Indian tax, accounting, and audit regulations

Customer Account Data: Retained until account deletion is requested by the customer

Marketing Communications Data: Retained until you unsubscribe or request deletion

Website Analytics Data: Typically retained for 24-26 months in anonymized form

Customer Support Records: Retained for 3 years for quality assurance and dispute resolution purposes

Your Rights

You have the right to:

·       Access the personal information we hold about you.

·       Request corrections to inaccuracies in your personal information.

·       Opt out of marketing communications by clicking the "unsubscribe" link in our emails.

·       Request deletion of your personal data, subject to legal and operational requirements.

To exercise these rights, please contact us at connect@unboxaudio.in.

Customer Support Response Times

We value your time and are committed to providing prompt customer support:

Email Support (connect@unboxaudio.in): We aim to respond to all email inquiries within 48 hours during business days (Monday-Saturday, excluding public holidays)

Order-Related Urgent Issues: Priority response within 24 hours

General Inquiries: Typically responded to within 48-72 hours

For the fastest response, please include your order number, contact information, and a detailed description of your inquiry or concern. During peak seasons or promotional periods, response times may be slightly longer, but we will acknowledge your message and provide an estimated timeline for resolution.

Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these websites, and we encourage you to review their privacy policies before providing any personal information.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page. Continued use of the Website constitutes acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: connect@unboxaudio.in
Whatsapp: +91 9764227764
Registered Address: HNo. 22/232/A, UGF 001, PLOT NO. 47, Ocean Mist, La Oceana Colony, Near Kamat Megamart, Dona Paula, Panaji, North Goa, Goa, 403004.